We hope you love your items, but in the unlikely event that your item isn't quite right - we offer a global returns service within 14 days of receipt of order (excluding headbands, combs and scrunchies).
Please email us here with your order number, the item(s) you'd like to return and the reason.
We do not cover the cost of returns, the customer is responsible paying for the return shipping.
Items should be returned new, unused, and with the security tag/label still attached and in pouch. Where there is a promotion included (i.e complimentary clip), this will need to be returned too if full order is being returned. Returns that are damaged will not be accepted (please check your item before sending back). Where free shipping is offered, if the full order is returned, the standard shipping will be deducted from the refund.
Once your return has been received, a refund will be issued to the payment method used minus the original postage charge. Please allow up to 10 working days for the refund to show in your account.
We do not offer exchanges.
We may be able to cancel your order if it hasn't been processed and/or dispatched. If the order has been processed, you will need to return to us for a refund.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within three months of purchase. Please kindly note that clips that are damaged as a result of wear and tear are not considered to be faulty. Flowers and rhinestones are not classed as a manufacturing fault unless received faulty.
If you have a problem with your item, please email us with photos and be aware that we can only replace it for the same product, subject to availability. You will receive a full refund if the item cannot be replaced.