We hope you love your items, but in the unlikely event that your item isn't quite right - we offer a global returns service within 14 days of receipt of order (excluding headbands, combs and scrunchies). 

Please email us here with your order number, the item(s) you'd like to return and the reason.

We do not cover the cost of returns, the customer is responsible paying for the return shipping.

Items should be returned new, unused, and with the security tag/label still attached and in pouch. Where there is a promotion included (i.e complimentary clip), this will need to be returned too if full order is being returned. Returns that are damaged will not be accepted (please check your item before sending back). Where free shipping is offered, if the full order is returned, the standard shipping will be deducted from the refund.

Once your return has been received, a refund will be issued to the payment method used minus the original postage charge. Please allow up to 10 working days for the refund to show in your account. ​

We do not offer exchanges.

We may be able to cancel your order if it hasn't been processed and/or dispatched. If the order has been processed, you will need to return to us for a refund.

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within three months of purchase. Please kindly note that clips that are damaged as a result of wear and tear are not considered to be faulty. Flowers and rhinestones are not classed as a manufacturing fault unless received faulty.

If you have a problem with your item, please email us with photos and be aware that we can only replace it for the same product, subject to availability. You will receive a full refund if the item cannot be replaced.

We ship globally 🌎 excluding Afghanistan, Azerbaijan, Armenia, Belarus, Burma (Myanmar), China, Democratic Republic of Congo, Egypt, Eritrea, Republic of Guinea (Conakry), Guinea- Bissau, Haiti, Iran, Iraq, Ivory Coast, North Korea, Lebanon, Liberia, Libya, Russia, Sierra Leone, Somalia, South Sudan, Sudan, Syria, Tunisia, Ukraine (Crimea/Sebastopol) and Zimbabwe.

UK Shipping

UK standard shipping (3-5 working days) | £3.50

UK express shipping (1-2 working days) | £6.50

FREE standard shipping on all orders over £50

International Shipping 

Europe tracked shipping (6-12 working days) | £10 

Rest of the world* tracked shipping (10-25 working days) | £12 

Duties and taxes are not included for all orders outside the UK.

All orders outside of the UK are exclusive of duties and tax.

Please note it is the customer's responsibility to pay this.

UK: If orders are returned to us because they cannot be delivered or are not collected from a pick up shop then we can resend them, we will just need to recharge the standard shipping fee. Alternatively we can issue a refund minus shipping.

Outside of the UK: If orders are returned to us as a result of not paying Tax and Duties or address issues, then we will issue a refund minus any costs incurred to have this returned. We will not be able to issue a refund if the package is not returned to us. 

Yes. Please ensure the address being delivered to is safe to receive packages. We cannot be liable for packages sent to communal buildings i.e halls of residence - if signed by someone else in the building.

We may be able to make changes to your order if it hasn't been processed and/or dispatched. If the order has been processed, you will need to return to us for a refund if it's not right.

Some banks show declined payments as pending on your statement for up to 2 days. So it may look like you've been charged, but we assure you you haven't!

Yes, we offer a £5 repair service where possible. If it's a manufacturing fault within 3 months of purchase, we will offer this service complimentary, and where not possible replace your item.

Please email us with the subject line "Tort Repairs," including your order number and a photo of the faulty clip. We will review the issue and let you know if the clip can be fixed, along with instructions on how to return it to us for repair (if possible).

In addition to our website, you can find an edit of our collection at:

Liberty London, Great Marlborough Street, London W1B 5AH
www.libertylondon.com

END Clothing Womens, 133 - 137 Grainger Street, Newcastle upon Tyne, NE1 5AE
www.endclothing.com

BAMBROWS, 2A Ada St, Broadway Market, London E8 4QU

COUVERTURE & THE GARBSTORE, 188 Kensington Park Road, Nottinghill, London W11 2ES

THE DESIGN MUSEUM, 224-238 Kensington High St, London W8 6AG

DIVERSE, 148 Fortess Rd, London NW5 HP

InNEOS, 129 Newington Green Rd, London N1 4RA

NATIONAL PORTRAIT GALLERY, St. Martin's Pl, London WC2H 0HE

PAVEMENT, 21 Orford Rd, London E17 9NL

All of our resin accessories are made from an eco-resin, which is made from renewable raw materials. These are biodegradable, non toxic and non-hazardous.

There is a box at checkout to enter your promotional code. Please note you can only use one code at a time.

All major credit cards, Paypal and Apple Pay

We do wholesale to selected stores, please email info@tortware.com with your store name, website link and social media handles.

Please email mona@wavepublicity.com