Where does Tort ship?
We ship globally 🌎
How much is shipping?
UK standard shipping (3-5 working days) | £3.50
UK express shipping (1-2 working days) | £6.50
FREE standard shipping on all orders over £50
Europe tracked shipping (6-12 working days) | £10
Rest of the world* tracked shipping (10-25 working days) | £12
Duties and taxes are not included for all orders outside the UK.
Do you ship to all UK addresses including PO Boxes?
Yes. Please ensure the address being delivered to is safe to receive packages. We cannot be liable for packages sent to communal buildings i.e halls of residence - if signed by someone else in the building.
Are prices inclusive of duties and tax?
All orders outside of the UK are exclusive of duties and tax.
Please note it is the customer's responsibility to pay this. If orders are returned to us as a result of not paying these, then we will issue a refund minus any costs incurred to have this returned. We will not be able to issue a refund if the package is not returned to us.
Where is my order?
Please always try to track your order first, if you're still concerned about the whereabouts of your order, please contact us. For UK orders, please contact us within 7 days of your order to allow us to investigate this. After this time, we cannot be responsible for missing packages.
With Royal Mail international delays, orders may take up to 30 working days. Please allow this time and note we cannot be responsible for delays during this time.
If your order has been returned to us for any reason, we will either issue a refund on receipt of the package (excluding shipping cost), or request you pay the shipping fee again. We cannot be responsible if items do not reach us.
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email email@example.com urgently. We cannot be held liable for any packages sent to an incorrect address.
Do you offer gift wrapping?
All orders are sent gift wrapped (each item in a branded Tort pouch) and with no invoice included. You can add a gift note to any order by adding a message when viewing your basket. Each order is sent in one box, if you’d like separate boxes with tissue and sticker, please order separately.
* excluding Afghanistan, Armenia, Azerbaijan, China, Congo, Congo, The Democratic Republic Of The, Côte d'Ivoire, Egypt, Eritrea, French Southern Territories, Guinea, Guinea Bissau, Haiti, Heard Island And Mcdonald Islands, Iran, Islamic Republic Of, Iraq, Korea, Democratic People's Republic Of, Lebanon, Liberia, Libyan Arab Jamahiriya, Myanmar, Sierra Leone, Somalia, South Georgia And The South Sandwich Islands, South Sudan, Sudan, Syria, Tunisia, Ukraine, Zimbabwe